Protecting Excellence, From the Big Stage to Your Home
Official Australian Olympic Team Partner.
Learn MoreProtecting Excellence, From the Big Stage to Your Home
Official Australian Olympic Team Partner.
Learn MoreSecure. Smart. Stylish.
Discover the Philips 2000 Series Safes – modern protection with timeless design.
Buy Our Best-selling Smart Safe TodayOlympic Winter Games
Milano Cortina 2026
Security with Convenience
Philips Smart Safes: Advanced security that unlocks your peace of mind.
Multi-Layered Protection
Fingerprint, PIN, and remote access for ultimate protection.
Intelligent Security
Embrace intelligent protection for a connected world
Design for Modern Living
Secure storage with a sleek, modern design
Smart Safe Series
Looking for help?
What is a Philips Smart Safe?
Philips Smart Safe is a high-tech security solution that protects valuables. These safes offer enhanced security and convenience compared to traditional safes.
How do I set up my Philips Smart Safe for the first time?
To set up your Philips Smart Safe,
1. Unbox the safe and install the batteries.
2. Download the Philips Smart Safe app on your smartphone.
3. Follow the on-screen instructions in the app to create an account and pair your device with the safe.
4. Set up your preferred access methods, such as fingerprint, PIN, or app control.
How can I reset my Philips Smart Safe if I forget my PIN?
If you forget your PIN, you can reset it using the Philips Smart Safe app. Open the app, navigate to the settings section, and select the option to reset your PIN. Before you can reset the PIN, the app will prompt you to verify your identity using your registered fingerprint or other secure methods.
Can multiple users access the Philips Smart Safe?
Yes, the Philips Smart Safe allows multiple users to access it. You can register multiple fingerprints and PIN codes for different users. Additionally, you can manage user permissions and access rights through the Philips Smart Safe app.
What should I do if the batteries in my Philips Smart Safe run out?
You can manually open your Philips Smart Safe using the backup key that comes with it. To avoid lockouts, replace the batteries on a regular basis. Both the safe and the app typically provide low battery warnings to remind you to change them on time.
Is the Philips Smart Safe resistant to physical assault and fire?
We design Philips Smart Safes with robust materials to withstand physical attacks and tampering. However, the level of fire resistance varies by model. Check the specifications of your specific model to understand its fire protection capabilities. Certain models incorporate fire-resistant features that shield contents from heat and flames for a specific duration.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay using Google Pay, PayPal, and Apple Pay.
Is it safe for me to enter my payment information on your website?
Yes, our website uses secure encryption technology to protect your payment information. We are committed to safeguarding your data and ensuring a safe shopping experience.
Can I use multiple payment methods for a single purchase?
At this time, we do not support using multiple payment methods for a single transaction. Please choose one payment method at checkout.
What should I do if my payment is declined?
Should your payment encounter a decline, please verify your card details and confirm that your billing address aligns with your bank's records. If the issue persists, contact your bank or payment provider for further assistance.
Can I request an invoice for my purchase?
Yes, we will automatically email you an invoice once your purchase is complete. If you need an additional copy, please contact our customer support team.
Do you offer installment payment plans?
We currently do not offer installment payment plans. When you purchase, you must pay the full amount.
How do I apply a discount code?
To apply a discount code, enter it in the designated field during the checkout process. Before you complete the purchase, we will apply the discount to your total.
Who can I contact if I have questions about my payment?
If you have any questions or concerns about your payment, please reach out to our customer support team at 1800-737-271.
Shipping
Deliveries are generally delivered within 1 to 2 business days from the date of order. You will be provided the opportunity to request a preferred delivery date for larger items before a date is confirmed by phone call.
Parcel deliveries made before 2pm AEST are generally delivered the next day. For orders placed after 2pm AEST please allow an additional day.
If your delivery is delayed due to unforeseen circumstances, we will endeavour to inform you via the email address or phone number that you registered during your purchase.
Please contact the Customer Care team on
Need more help?
Fill in the form and we will respond within 24 hours
Contact us
(AU) +61 3 4422 2012
(NZ) 09 363 7877
Australia Head Office (by appointment only):
Level 1/1 Queens Road,
Melbourne VIC 3004
Returns
Change of Mind
If the product has not been unboxed and packaging remains intact, you are able to return the item for a full refund, if we are notified within 14 days from delivery date. We will arrange collection of the item at our own cost.
If the product has been unboxed, and not used /connected or installed, we can provide a full credit of the invoiced value of the item if notified within 14 days from delivery date. The full credit will be processed once the item has been returned and assessed to be in good condition.
The above applies to non-commercial quantities with a maximum of 2 products purchased.
Damaged Goods
If the product has been delivered to you in a damaged condition, you must report it to the driver on site or our customer support on
*Damaged products are not to be installed / connected / used.
Faulty Goods
by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:
"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."
Please contact us using the form above or call
Need more help?
Fill in the form and we will respond within 24 hours
Contact us
(AU) +61 3 4422 2012
(NZ) 09 363 7877
Australia Head Office (by appointment only):
Level 1/1 Queens Road,
Melbourne VIC 3004